Support social listening

Catch public complaints before they become churn.

Stalkr turns scattered support mentions into a ranked inbox, so angry posts, bug reports, and high-visibility complaints reach your team while a helpful reply still matters.

Track support mentions→See examples

100 free mentions. No credit card. X, Reddit, and YouTube in one inbox.

Negative

ops_mara·r/SaaS·11 min ago

Anyone else seeing delayed Stalkr alerts today?

Stalkr caught the mention, but the email alert arrived hours later. I need this fixed before we rely on it for launch monitoring.

8419

The cost of missing it

Support tickets are not the whole truth.

Your most frustrated users often complain where other buyers can see it before they open a ticket. Native notifications miss keyword-only mentions, manual search gets skipped, and by the time the thread reaches support, the story has already shaped trust.

Public complaints create doubt for every future buyer reading the thread.

Bug reports on Reddit, X, and YouTube comments rarely follow your ticket workflow.

Fast, visible replies can turn a negative mention into proof that your team cares.

Practical plays

Three ways to turn mentions into business results.

Each play starts with a keyword strategy, then uses Stalkr to surface the posts worth acting on.

Play 1

Find bug reports that never became tickets

Track product names plus words like broken, bug, down, delayed, crash, and not working.

ops_mara·r/SaaS

Anyone else seeing Stalkr bug after today's deploy? The alert page loads, but the email never arrives.

8419

Route urgent mentions into support before the user assumes nobody is listening.

Play 2

Prioritize public fires by urgency

Use urgency, sentiment, and engagement to separate noisy grumbling from posts that can hurt conversion.

nora_ops·@nora_ops

Support has been quiet for two days. Does anyone know how a Stalkr refund works before renewal?

187

Reply first to high-reach complaints and save quiet issues for normal triage.

Play 3

Close the loop in public

Save fixed complaints and follow up when the patch ships.

launch_pm·r/startups

The first reply helped, but I still need a Stalkr follow-up confirming the delayed alerts fix is live.

4211

A public thread becomes a visible recovery moment instead of a permanent objection.

Support monitoring, on autopilot

Four steps.
Then it runs forever.

01
Drop a support keyword.
Track phrases like Stalkr bug, Stalkr refund, or Stalkr not working before frustrated users become churn risks.
#
Stalkr refund
XRedditYouTube
02
We find public support issues.
Stalkr scans X, Reddit, and YouTube for complaints and bug reports that never entered your help desk.
S
03
Support fires rise first.
Refund risk, broken features, and high-engagement complaints get ranked above ordinary chatter.
92
refund
86
bug
61
follow-up
04
Act on the opportunity.
Open the original conversation, reply with context, save the signal, or turn it into product, support, marketing, or sales work.
Reply publiclyMark fixedFollow up

Pricing

Start with 100 free mentions.
Upgrade when the signal grows.

Use Stalkr for support first, then add more keywords, competitors, saved views, and alerts as your monitoring workflow gets sharper.

Annual = 3 months free

Starter

$29/mo

or $261/yr ($22/mo · 3 months free)

For solo founders shipping fast.

3 keywords
1,000 mentions / period
X · Reddit · YouTube
AI urgency + sentiment
Email alerts
Saved views + categories

Get Starter

Questions about support monitoring.

Can Stalkr replace my help desk?

No. Stalkr catches public conversations your help desk may never see. It works best beside your support tool as an early-warning system for social complaints and bug reports.

Which support mentions should we track?

Track your brand, product names, feature names, common misspellings, and phrases such as bug, broken, down, slow, refund, not working, and support.

Can the team get alerts?

Yes. Stalkr includes email alerts so urgent mentions do not depend on someone manually checking X, Reddit, or YouTube.

Catch the complaint while a reply can still save the customer.

Set up Stalkr in minutes, monitor the support phrases customers use in public, and turn angry threads into fast, visible recovery moments.

Track support mentions→